If you need support or have questions about joining, check the Membership Frequently Asked Questions (FAQs) below. If your question isn’t answered, please use the form below or send us an email at firstname.lastname@example.org.
You get immediate access to everything inside the community at one time. We regularly update the courses, speaker recordings and member call recordings. These libraries will continue to grow.
You should receive a receipt from your payment processor. You'll also get emails welcoming you to the Community with instructions on how to find everything that's included. After that, I’ll be sure to notify you when member calls are scheduled and when new courses are added to the library.
You can cancel your monthly membership at any time. Your membership will be valid until your subscription period ends. I’ll miss you, but I understand. You can resubscribe at any time from your ACCOUNT page. To cancel, you will go to your ACCOUNT page and select the SUBSCRIPTIONS tab. Click CANCEL next to your current subscription. Then confirm your cancellation and you’re all done. You’ll receive an email confirmation that cancellation was successful.
If your subscription was previously cancelled, you will need to re-subscribe to regain access. To do this, login with your existing username and password, then click on your ACCOUNT page or click on your photo in the upper right. Select the Subscriptions tab. Here you will see a Subscribe link next to your current subscription. This will take you to the payment page.
No. We use PayPal and Stripe to process payment information. We don't store credit card information on our site. When your credit card is about to expire, you should be notified to update your information.
Yes. We offer a 10% discount for groups of five or more that several organizations have used. Please fill out the contact form below or email support [@] masteringid.com. We'll get back to you.